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FREQUENTLY ASKED QUESTIONS

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How can I track my order?

After your order is shipped, you'll receive a confirmation email containing a tracking number. Use this number on our Order Tracking Page to monitor your shipment's progress.​

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What does "In transit" mean?

"In Transit" indicates that your package is on its way to the delivery address but hasn't arrived yet. This status doesn't specify the exact delivery time.​

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Can I change my shipping address after placing an order?

If your order hasn't been shipped, you may update the shipping address by contacting our customer support team. Once shipped, address changes aren't possible.​

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What should I do if I haven't received my order within the expected timeframe?

If your order hasn't arrived as anticipated, please reach out to our customer support team for assistance.​

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Why is my order delayed?

Delays can occur due to factors like high order volumes, weather conditions, or carrier issues. We strive to minimize delays and appreciate your understanding.​

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How do I know if my order has been shipped?

You'll receive a shipping confirmation email with tracking details once your order is dispatched.​

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Can I cancel or modify my order after it's been placed?

Order modifications or cancellations are possible before shipping. Contact our customer support promptly to request changes.​

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What do I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our customer support team immediately for resolution.

STILL HAVE QUESTIONS?

If you couldn't find the answers you're looking for, we're here to help! Please reach out to us directly.​

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